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The Financial Conduct Authority (FCA)

Making complex regulatory information user-friendly.

100% accuracy

Increased traffic

Improved user experience

Robust accurate platform


The FCA wanted to develop an intuitive, readily accessible and user friendly website to publish its rules and guidance, which is a statutory obligation.

TSO, our publishing solution specialist for the public sector developed a new website based on a full research process, which enhanced the online offering of FCA's Handbook. The website is a flexible, reliable, stable and low risk solution.  The site has a cleaner layout, easier navigation and improved functionality.

Our solution enables the publishing and consolidation of updates in the Handbook made by the FCA Board Instruments both online and in the print version. Print on demand edition is sold through the TSO channels to market.

E-support services and live webchat are provided to end users through the TSO customer services helpdesk.  Content related queries are then fielded back to the contact centre support team at the FCA.

The Handbook plays a key part in how we regulate...

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