In 2013 SLC commenced a strategic programme of transformation commencing with an evaluation and eventual recommended outsource of an in-house facility providing transactional print and mail services. SLC had never embarked on a business outsource on such a scale.
The declared long-term strategy of this project was to realise savings in cost of staffing, technology and real estate while embarking on a second phase transformation programme to simplify and rationalise complex processes.
SLC print c.51 million images and produce and mail c.13.5 million packs per year with volumes that rise and fall with the academic intake. There are over 1,000 letter variants with data feeding from 10 different systems. The letters are enclosed with one of 90 different envelope variants and 150 different inserts.
Williams Lea Tag proposed a solution delivered from their local operation centre, thereby offering any interested staff an option to be considered for transfer to Williams Lea Tag.
Williams Lea Tag has championed continuous full colour white paper Jetstream inkjet production for much of the transactional production, this method is very cost effective and efficient while offering a fit for purpose quality of output.
The commercial proposal was formed to offer a scale of fees depending on the volume transacted through Williams Lea Tag. This allows SLC to manage their future budgeting as they consider moving some communication to digital channels and with introduction of any new products.
The services successfully went live in November 2014 following three phases of implementation. A flexible unit rate model gives SLC surety of pricing as well as protection if volumes increase or decrease. Average pack price fell by 19.6% with an estimated total of £1.3million in savings in the first year versus the 2013/2014 budgeted TCO.
SLC benefit from a programme of transformation bringing greater efficiency to the end-to-end process.
- Improved forecasting and reporting
- Adopting the most cost efficient method for automatic mail sortation
- Support to rebuild problematic letter templates
- Continual investment in production and infrastructure technologies
- Introduction of MailMark to benefit from reduced downstream mailing charges