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Santander had a two-fold challenge facing them: ever-more stringent regulatory controls, with the objective to continually improve their customer service ensuring customers get the best experience.

 

So when they approached us about marketing print sourcing, we knew we had to deliver a solution that engaged customers throughout their journey.

We developed a pricing rate card tool for existing print specifications, along with a benchmark process for non-rate card work.

 

With the introduction of 30 new Service Level Agreements, a new online tracking tool and stock management system, Santander finally had a supply chain they could rely on.

Santander gained greater visibility of inventory and order control.

 

Our proprietary technology coupled with our operational best practices helped 1,400 users order materials more efficiently, improving cost control, speed to market and the overall customer experience.

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