Williams Lea Tag is part of Deutsche Post DHL Group, our parent company with more than £59 billion in revenue in 2015, is the largest postal services provider in Europe and the world's leading logistics Group. The Deutsche Post and DHL corporate brands stand for a one-of-a-kind portfolio of logistics (DHL) and communication services (Deutsche Post). We provide our customers with both easy-to-use standardised products as well as innovative and tailored solutions ranging from dialogue marketing to industrial supply chains. About 500,000 employees in more than 220 countries and territories form a global network focused on service, quality and sustainability.
Because of the sheer size of our company and its significance for global commerce, we believe we have an added responsibility to our employees, to society and the environment. This keen sense of social and environmental responsibility has a significant influence on the way Deutsche Post DHL Group does business and forms the backbone of our company culture. Responsibility is what defines our Group-wide Code of Conduct, which is guided by the principles of the Universal Declaration of Human Rights and the UN Global Compact, and takes into account widely recognized legal standards including applicable anti-corruption conventions and legislation. We also support the United Nation's Global Goals for Sustainable Development.
Our global business is organised into four divisions: Post - e-Commerce - Parcel, Express, Global Forwarding, Freight and Supply Chain.
Corporate Responsibility (CR)
Our CR strategy 'Living Responsibility' stands on three pillars: Social Responsibility, Corporate Citizenship and Aligning Economy and Ecology. For the purposes of this statement we are concerned with Social Responsibility.
Prioritising Sustainability: Responsible Business Practice (RBP)
Our cross-functional and cross-divisional RBP network coordinates on-going activities in the areas of ethical management practices, sustainable business strategy, sustainable products, sustainable business practice, working conditions, safeguarding human rights, environmental protection and corporate citizenship. RBP network members are in constant dialogue with our stakeholder groups. The purpose of this dialogue, which was further intensified over the course of the reporting year, is to ensure that our stakeholder's social and environmental interests are properly considered and that our business can be aligned, in a systematic way, with stakeholder interests. The goal here is to combine sustainability with profitability.
Our RBP network orients itself to the standards of the UN Global Compact, of which Deutsche Post DHL Group is a signatory, as well as to standards defined by additional international treaties and conventions - the most important aspects of which form the basis for our Group policies. Our approach includes the prohibition of any form of discrimination and human rights violations, such as forced or child labour.
Code of Conduct
The Code of Conduct, which is an integral part of our corporate culture and establishes the expectations for the ethical behaviour of our staff, provides the guiding principle for all of our company's business practices. It addresses all aspects of our daily work, from quality, customer relationships and standards on cooperation and integrity in our operating practices, to corporate responsibility and the environment.
As such, it is the foundation for all other Group policies as well as regional guidelines and rules of conduct. Adherence to the Code of Conduct is monitored by our Compliance organisation. Violations can be reported through multiple channels, including a dedicated Compliance Hotline. The Code is available in 21 different languages.
We regularly review our Code of Conduct and receive advice from the Group's Integrity Board to ensure that our Code of Conduct is in line with changing political and social requirements. We provide online training to educate employees about the Code of Conduct; the training is currently available in 21 different languages.
SLAVERY AND HUMAN TRAFFICKING
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. As part of that commitment we have a Supplier Code of Conduct (the Code) which reflects our commitment to acting ethically and with integrity in all our business relationships as part of our commitment ensure slavery and human trafficking is not taking place anywhere in our supply chains.
The Supplier Code of Conduct forms the basis for supplier relations and is an integral component of our contracts with suppliers. The Code places our suppliers under obligation to observe the strategic goals and values of Deutsche Post DHL Group and to ensure that their own business partners and subcontractors adhere to our standards as well.
Supplier management is performed centrally by the Corporate Procurement organisation and starts right at the beginning of the value creation chain. This ensures that the Supplier Code of Conduct applies to all our suppliers and that our standards are applied and adhered to by all involved in every stage of our own supply chain. We support our suppliers by providing them with our knowledge and expertise, and we offer them an interactive training module on our Supplier Code of Conduct and environmental and social standards.
The Supplier Code of Conduct explicitly encourages suppliers to ensure that their own business partners and subcontractors adhere to our standards as well.
We are developing and enhancing our Supplier Code of Conduct as part of an on-going process. In the reporting year we began revising the Supplier Code of Conduct, also aligning it with our own Code of Conduct.
To enable suppliers to familiarise themselves with our standards before entering into contract negotiations, we offer them access to an interactive training module via our websites. The Supplier Code of Conduct is available for download in 26 language versions.
DUE DILIGENCE PROCESSES FOR SLAVERY AND HUMAN TRAFFICKING
We have in place systems to:
- Identify and assess potential risk areas in our supply chains.
- Mitigate the risk of slavery and human trafficking occurring in our supply chains.
- Monitor potential risk areas in our supply chains.
- Protect whistle blowers.
As part of our drive to identify and mitigate risk we operate a risk based approach to screen those providers who we believe may be more susceptible to modern slavery or human trafficking. Our Corporate Responsibility Report also sets out our approach to acting ethically.
SUPPLIER ADHERENCE TO OUR VALUES
We operate a zero tolerance approach to slavery and human trafficking.
We conduct compliance audits on our suppliers and business partners on a random basis. Suppliers are selected on the basis of their economic significance and the results of a risk assessment. To enable informed decisions, key Group departments such as HR and Compliance are involved in the process.
If, upon further investigation, a violation of our Supplier Code of Conduct is confirmed, the supplier in question must bindingly commit to address and remedy non-compliant behaviour as quickly as realistically possible. Follow-up evaluations are conducted. If the supplier fails to meet our requirements, either in part or in full, further action is taken; in some cases, this can mean the termination of a business relationship.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to our staff. We are also developing additional training programmes for our procurement teams to enable them to recognise signs of malpractice in this area and combat it effectively.
We also have a Whistleblowing Policy and confidential Compliance helpline.
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